Frequently Asked Questions

FAQ

  • QHow many days in advance should I make a reservation?

    AReservation will be made by 0:00 4 days before the date of use.
    Example) If you plan on October 26th, the deadline will be 0:00 on October 22nd.
    Cancellation (unauthorized cancellation) after the deadline will be subject to a 100% cancellation fee.

  • QHow many days before can I cancel changes?

    Acancellation date for changes will be 0:00 until 4 days before the date of use.
    Example) If you plan on October 26th, the deadline will be 0:00 on October 22nd.
    * Cannot be changed after the due date. Cancellations must be paid in full.

  • QCan I cancel/changes by phone?

    AWe do not respond by telephone to prevent changes or cancellations of reservation details.
    Be sure to use the email or inquiry form.

  • QHow do I make a reservation?

    AOnly online reservations can be made.
    Reservations and changes / cancellations cannot be accepted by phone.

  • QIs it possible to smoke?

    AOsaka Nanko ATC BBQ Square is completely non-smoking. Please use the designated smoking space.

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