Frequently Asked Questions

FAQ

• QHow many days in advance should I make a reservation?

  AReservation will be made by 0:00 4 days before the date of use.
  Example) If you plan on October 26th, the deadline will be 0:00 on October 22nd.
  Cancellation (unauthorized cancellation) after the deadline will be subject to a 100% cancellation fee.

• QHow many days before can I cancel changes?

  Acancellation date for changes will be 0:00 until 4 days before the date of use.
  Example) If you plan on October 26th, the deadline will be 0:00 on October 22nd.
  * Cannot be changed after the due date. Cancellations must be paid in full.

• QCan I cancel/changes by phone?

  AWe do not respond by telephone to prevent changes or cancellations of reservation details.
  Be sure to use the email or inquiry form.

• QHow do I make a reservation?

  AOnly online reservations can be made.
  Reservations and changes / cancellations cannot be accepted by phone.

• QIs it possible to smoke?

  AOsaka Nanko ATC BBQ Square is completely non-smoking. Please use the designated smoking space.